Retailers can do everything in their power to provide excellent service and top-quality goods to consumers, but as these items move further and further away from them on their journey to the customer, they must hand over control to carriers, and last-mile delivery presents a lot of opportunities for things to go wrong. Customers expect … Read moreShipment Visibility Key Part of Retail Customer Experience Equation
Carriers like FedEx and UPS plan all year for the holiday season, when their daily shipment volumes can often double. However, despite the best-laid plans, these big names are struggling to keep up with shipping volumes this year. Demand this year has reached record levels, and carriers have had to make some adjustments to try … Read moreNation’s Top Carriers Scrambling to Accommodate Record Holiday Delivery Demands
It wasn’t that long ago that delivery times of three to five days were the norm. Next-day delivery eventually took over as the preferred method thanks to conceptual changes to warehouses and increases in warehouse locations in general, with many people willing to pay a premium for the convenience. Now, however, such delivery options are … Read moreHow Retailers Are Getting Customers Their Goods Faster
The influx of holiday purchases is not the only problem that the supply chain finds itself dealing with as the holiday season kicks into full swing. There is also the very important matter of the wintry weather and the possibility of temperature-sensitive goods freezing. What can be done to mitigate this? First of all, being … Read moreHow Can You Prevent Shipments from Freezing?