Shipment Visibility Key Part of Retail Customer Experience Equation

Retailers can do everything in their power to provide excellent service and top-quality goods to consumers, but as these items move further and further away from them on their journey to the customer, they must hand over control to carriers, and last-mile delivery presents a lot of opportunities for things to go wrong. Customers expect … Read more

Nation’s Top Carriers Scrambling to Accommodate Record Holiday Delivery Demands

Carriers like FedEx and UPS plan all year for the holiday season, when their daily shipment volumes can often double. However, despite the best-laid plans, these big names are struggling to keep up with shipping volumes this year. Demand this year has reached record levels, and carriers have had to make some adjustments to try … Read more

How Retailers Are Getting Customers Their Goods Faster

It wasn’t that long ago that delivery times of three to five days were the norm. Next-day delivery eventually took over as the preferred method thanks to conceptual changes to warehouses and increases in warehouse locations in general, with many people willing to pay a premium for the convenience. Now, however, such delivery options are … Read more

Urban Deliveries Posing Several Challenges

The doormen in urban apartment buildings used to mostly contend with screening guests and keeping the entryway in good shape. Now, with online shopping becoming de rigueur, lobbies are now starting to look a bit like warehouses, and the concierges are essentially running package sorting centers. This problem is only likely to get worse as … Read more