Shipment Visibility Key Part of Retail Customer Experience Equation

Retailers can do everything in their power to provide excellent service and top-quality goods to consumers, but as these items move further and further away from them on their journey to the customer, they must hand over control to carriers, and last-mile delivery presents a lot of opportunities for things to go wrong. Customers expect … Read moreShipment Visibility Key Part of Retail Customer Experience Equation

The Real Reason Traditional Retailers Are Struggling To Keep Up

Retail stores are closing throughout the country, and major traditional retailers like Sports Authority are going bankrupt. At the same time, Amazon is enjoying incredible growth. What is behind this state of affairs? One big problem is the fact that many of the traditional retailers are failing to reorganize their businesses and adopt new ways … Read moreThe Real Reason Traditional Retailers Are Struggling To Keep Up

Logistics Capabilities Getting More Attention Than Ever

As the consumer and retail markets continue to undergo a dramatic shift, logistics capabilities are increasingly becoming a key determinant of a business’s success. While logistics used to be mostly relegated to the backroom and not really part of the customer experience directly, it is now something that is indeed reaching end customers, and the … Read moreLogistics Capabilities Getting More Attention Than Ever