ISRPWe all know that most human beings are hardwired to resist change. We also know that an effective manager will help his business move with the times and implement operational efficiencies wherever he can. A case in point is moving even a small warehouse operation from pen and paper to state of the art software for inventory management.

You Have Made a Decision to Install Warehouse Management Software

You have been working with our IntelliTrack specialist to figure out what is the best inventory tracking software for your business. You have settled on IntelliTrack Stratus ISRP, a perfect solution for receiving and storing product prior to packing and shipping. You can customize the data collected on barcodes, decide what reports you need and even integrate the program with QuickBooks purchasing and invoices. All this information means you will be able to track each item from its purchase order to receiving, moving it around the warehouse and shipping it off with an invoice.

The software will be supported with the best hardware available, including barcode printers and mobile computers. There is secure centralized data storage in the cloud with easy authorized access from anywhere there is connectivity.

Understanding Employee Resistance

You might ask, “What’s not to like about the new system?”  Whether you have five employees or 150, there are sure to be some who will tell you exactly what they do not like about your fancy technology. And remember that even a few can infect the others with their negativity.

Employees often express what appear to be good reasons for resisting change:

  • They cannot see the benefit of doing things differently; after all, “if it ain’t broken, don’t fix it”
  • They are intimidated by the technology and afraid they will not be able to learn the new tasks
  • They are afraid there will be the downsizing that often accompanies technological advances

Yes, all these reasons reflect a personal perspective which might be difficult to shift. All the same, you have to recognize these are valid responses to your announcement about installing new software. You will want to do what you can to prevent or reduce such resistance.

Working through the Transition

The sooner your employees are involved in the change process, the better. Do not start with an announcement about changes in operations but invite your employees to take part in the initial decision making. They can participate in the process directly if there are only a few workers or through their supervisors if there are many. You can ask them their opinions on current inefficiencies and frustrations and have them discuss the optional solutions before a decision is made. That way, they will have a better understanding of the rationale behind the change.

Even if you did not have the time or foresight to let your employees participate in the initial discussions and it is time to announce the change, you can alleviate some of the resistance if you:

  • Explain the benefits of the new system to the company and to them individually; e.g. increased productivity, reduced frustration in searching for parts, elimination of customer complaints about order errors, or anything else that would make sense to them
  • Assure them there will be training and ongoing support; our IntelliTrack team can facilitate the initial training on both software and hardware and is able to provide 24/7 tech support
  • Explain how increased efficiencies translate into increased profitability and possible expansion, not downsizing
  • Schedule a formal review of the effectiveness of IntelliTrack software that includes feedback from all employees

Demystify the change process by involving your employees from the beginning. After all, they are the ones with intimate knowledge of the day to day operation. Not only will they be pleased to be consulted, they have plenty of useful information to consider.

Work with our IntelliTrack professional to review your entire operation, speak with all the stakeholders and make a decision about installing up to date inventory technology. An honest, open process will benefit everyone.

Contact us now to start the conversation.

ITI URL QR CodeBarcodes are usually recognized as the single most important tool for tracking and managing inventory through receiving, processing, shipping and point of sale transactions. They are simple, one-dimensional graphics that serve the purpose of most businesses, providing such info as serial number, vendor, UoM and expiry date of the product. Such barcodes are used for the benefit of the business person at each point of the supply chain.

What about the customer? Today’s consumers are knowledgeable and demanding. They want to know where a product is manufactured, who did the work, what materials were used and when was it produced? Their motivation is often driven by concerns for the environment, social issues and their own health and safety.

Such consumers ask questions of retailers and endlessly speculate and debate about products in online forums. It is easy for misinformation to be spread quickly, often to the detriment of a business. In order to satisfy sophisticated, insistent customers, business are turning more and more to QR codes.

In addition to being efficient and cost effective for the business owner and keeping customers happy, the square matrix of the two dimensional QR code offers many technical features:

  • Flexible design patterns to carry information in both horizontal and vertical directions
  • Capacity for handling up to 4,000 characters of text, compared with the maximum 20 characters of linear barcodes
  • Information such as email addresses or URLs for product websites can be embedded in addition to the usual barcode inventory info
  • Code can be scanned with smartphones in any position, unlike barcodes
  • Paperless consumer education through QR codes saves money and is environmentally friendly

For example, Femeg, a producer of frozen fish products in Germany, has learned how to cater to concerned customers. Their packaging includes QR codes that can be scanned on smartphones to access information on the origin, fishing techniques and route to market of their fish products.

In 2013, Harney Sushi, a restaurant in California, took the fish info a step further. They started serving edible QR codes on rice paper wafers right on the plate with the sushi. A quick scan with a smartphone gave the customer access to detailed info on the fish on the Harney menu and news from the larger world of seafood.

More and more often, customers question the origin and composition of products from beauty aids to clothing and baby toys. There is a feeling that the international market accommodates a wide range of standards for health and safety. Many consumers consider it their personal responsibility to check out the food they eat, clothes they wear and products they use with their children.

QR codes can alleviate concerns by embedding info and links to more detail about products such as:

  • Safety of all ingredients
  • Sustainability of materials
  • Ethical employment practices
  • Environmental impact
  • Processing route
  • Social responsibility practices

In spite of their current popularity for marketing and consumer education, QR codes were originally developed as a step up for barcode inventory management. They can be read with a smartphone so there is no need to purchase a scanner and a host server. QR codes are a good solution for a small business such as an e-commerce initiative.

Of course, QR codes are not for everyone in the supply chain. Before making a decision to move to or add QR codes to specific products, the business owner will have to weigh the costs of such a transition with the importance of such information to the customers.

Contact the IntelliTrack specialists in inventory management for help making a decision about barcodes and QR codes.

Fixed-Assets-RFIDYou have finally realized that Radio Frequency Identification (RFID) inventory technology is better for your operations than basic barcodes. Perhaps you have a busy warehouse where workers need to be able to read the data on many items quickly and at the same time without directly lining up their scanners with barcodes. Whatever your business, RFID is an efficient and cost effective solution.

However, you do have another decision to make.  Are you going to use active or passive RFID tags? An IntelliTrack professional can help you select the right solution for you. To prepare for a discussion, consider these factors:

  • Data communication

The active RFID tag is on duty all the time and can initiate communication with the reader. For example, it can use sensors to monitor environmental condition such as temperature or humidity and send alerts to the reader. Data transmission in the passive RFID tag needs to be requested by the reader.

  • Data integrity

A full automated active RFID solution can ensure accurate, complete, real time data as it is working all the time. This is particularly useful if inventory loss or misplacement is an issue.

  • Power

Both active and passive RFID tags use radio frequency energy to speak with the readers but different strengths are required. Because the active tag has an internal battery power source that is working all the time, its reader can use a low level signal to access data. However, a passive RFID tag has no internal power so needs a strong high level signal from the reader to engage data transmission.

  • Cost

Active RFID tags cost anywhere from three to 100% more that passive tags. However, a handheld reader for the active RFID technology is half the price of a passive handheld and 1/10th the price of installing a fixed position portal reader for passive RFID tags. There is also a high labor cost for passive tags as workers have to actually be waving their readers near the items to activate data transmission. In a large operation, this means more work with its increased cost.

  • Movement of items

Active RFID technology works well for high volume in a designated area, especially in a dynamic operation. Passive RFID tags are adequate for high volume that has predictable areas of backlog.

The ROI of RFID technology really depends on the needs of your particular business. If accurate, real time data is essential and labor is expensive, you will want an active RFID tag system. It will pay for itself quickly. However, if you can afford more employees per square foot and have the time for them to initiate data transmission, a passive RFID tag solution will serve you well.

If you are not familiar with the most up to date RFID technology, it is time to contact IntelliTrack. An inventory management specialist can work with you to review your operations, identify your needs and discuss the pros and cons of both active RFID tags and passive RFID tags. Then you will be ready to make an informed decision that will support your operations for the long term.

Contact the IntelliTrack team to start the conversation.

Inventory-Software-Reports-300If you want to take full advantage of your inventory software, you need to know how to set up and use the reports it can generate. From the beginning, identify what data you need to capture and plan how you are going to use it. You will probably want to be able to produce reports for one or all of these three reasons:

  • Ongoing supervision
    • Product quality control
    • Performance management
    • Financial accountability for purchasing, pricing and invoicing
  • Trouble shooting
    • Identify cause of operational breakdowns
    • Decide on solution
  • Management planning
    • Efficient workflow
    • Personnel complement and scheduling
    • Financial management

Designing the Inventory Software Reports

There are five key steps to designing reports that are useful for your particular business:

  1. Identify information you need about your inventory in order to run your business efficiently and productively, perhaps including:
    • Inventory turnover
    • Workflow patterns
    • Shipping patterns
    • Invoicing efficiencies
    • Employee use/processing
  2. Identify key elements of data collection that will translate into that essential information, including:
    • Detailed description of inventory items
    • Time between purchase order for product and receiving it
    • Current stock levels
    • Location of stock
    • Names and numbers of employees using/moving stock
    • Length of time from receiving product until using/shipping
    • Length of time from receiving orders until shipping
    • Time between invoicing and payment
  3. Determine level of detail for each data field such as:
    • Serial number, lot numbers, UoM, color, vendor, cost and expiry date of each item and any other pertinent descriptor
    • Specific location in stockroom or warehouse such as bin number
    • Each change in location of items
    • Employee ID number and time for each transaction/move of product
    • When and where shipped
  4. Set up regular reports by determining:
    • The parameters of the report; e.g. number of pallets of specific products received in 30 day period; turnover ratio; length of time employees take to pick and pack product
    • How often you need these reports and when; e.g. quarterly within two weeks of the end of each quarter
    • The format that is most useful for you; e.g. metrics for changes in turnover ratios; charts showing trends for number of orders with corresponding length of time for shipping
  5. Set up capacity for on-demand reports for trouble shooting, random product quality control or performance management by deciding:
    • Parameters of queries for trouble shooting, random quality control, vendor responsiveness, etc.
    • Format for organizing report data to ensure quick analysis and interpretation

Do not overcomplicate the inventory reports. Rather than being overwhelmed by too much detail at the beginning, start with organizing basic data which you can adjust and expand later. There is no need to be daunted by the task of developing a report system. IntelliTrack professionals are there to help, walking with you every step of the way.

Inventory SoftwareThe sharing economy is gaining traction these days. Based on the concept of sharing products instead of owning them, this form of collaboration has become quite trendy in some sectors. Cars and tools are only two examples of hugely popular shared commodities.

In her 2010 book, “What’s Mine is Yours: The Rise of Collaborative Consumption,” Rachel Botsman, speaks about products with “high-idling capacity.” Just think of cars and bicycles that sit in driveways and garages most of the day. An even more telling example is the power drill that can be found in more than 80 million households in North America. The average power drill is used 13 minutes in its lifetime!

The answer to more responsible stewardship of products used occasionally has evolved into formalized sharing processes. For example, there are hundreds of tool lending groups in North America and an increasing number of car collaboratives. Groups sharing children’s toys and baby furniture are quite common.

Some of these collaboratives are based on an informal honor system of sharing among a group of people who live in the same community. Other groups have paid staff that administer the transactions, collect fees perhaps annually or per use and facilitate lifecycle issues. There are as many other variations on setting up sharing economy initiatives as there are people to dream up the ideas.

Need for Inventory Management

Even though there is an element of trust to varying degrees within all these ventures, there is still a need for an organized approach to managing the inventory. After all, whether a workshop full of wrenches and saws or a fleet of $40,000 hybrid vehicles, the shared items represent considerable capital expenditure. A smart administrator understands the practicality of using barcode or RFID technology to:

  • Track location of each item in the common inventory
  • Coordinate scheduling
  • Maintain the items in good repair and adequate number

Inventory Data Collection

The barcode labels or RFID tags of an inventory software solution can provide useful information about each item such as:

  • Details of items; e.g. brand, model, serial number, vendor, data purchased, condition
  • Location of item on premises
  • Name of user, time checked out and expected return time
  • Maintenance schedules; e.g. oil change, tire rotation, blade sharpening
  • Lifecycle benchmarks; e.g. reduced emission control, degrading electronics, missing parts

Check-In-OutBenefits of Using Inventory Software

Inventory software such as IntelliTrack Check In/Out or other DMS solutions can provide an accurate, up to date and complete inventory listing typically resulting in:

  • Increased efficiency for maintenance and repairs
  • Increased accountability of user to return items in good condition
  • Reduced number of lost or stolen items
  • Ability to compile statistics such as frequency of usage, repeat users, increased demand and geographic info
  • Ability to determine feasibility of expanding in volume, kind of product or geographic availability

A collaborative economy initiative often begins in a small way with a few people sharing a few items. In the beginning, they would probably not see the need for any kind of technology solution. However, once the idea spreads beyond a few neighbors, no matter what kind of item is being shared, it quickly becomes obvious that some kind of inventory tracking and management tool is required.

In this day and age, there is no need to be stuck with pen and paper or a spreadsheet. An IntelliTrack specialist can easily identify appropriate, affordable inventory software that can grow as the sharing initiative expands. Today’s sharing economy depends on trust and goodwill, enhanced by efficient data collection and inventory management.

Contact the IntelliTrack team to discuss options for optimizing the sharing experience.

JIT Inventory ManagementDo you use a just in time (JIT) inventory management system? JIT has become increasingly popular in the last decade as businesses balance inventory costs with the needs of customers. It means you will have only enough inventory on hand to meet current demand. You are not spending money storing and maintaining stock just in case an order comes in.

Often, JIT inventory management is not successful because it is not well planned. It simply happens when you are searching for ways to save money and reduce storage space. Perhaps, you have realized the negative impact on your cash flow because you purchased and are storing items for weeks or months before they are used. Some of this stock might slide past its best before or expiry date before you can use or ship it. You decide to strip down your inventory and are then caught short when a loyal or even a new customer unexpectedly places a significant order.

If that is your situation, it is time to consider putting in place the most appropriate inventory software such as IntelliTrack WMS and planning how to use it to its optimum advantage for your operation. JIT then becomes a business strategy not a default decision.

Features of Effective JIT Inventory Management

An effective JIT system features inventory software that provides:

  • Accurate, real time monitoring of all stock

You can have confidence that your snapshot of available inventory is up to date, accurate and complete.

  • Well informed forecasting of need

You can set narrow and realistic parameters for alerts to be sent about stock reaching re-order levels.

  • Integration with other back office systems

You can streamline your operations by integrating the inventory software with other information systems such as purchasing, shipping and invoicing. For example, automate replenishment orders by incorporating information about amount of inventory issued for manufacturing or shipping.

  • Flexibility to adjust quickly to changes in volume of business

Automate alerts about unusually high or low turnover of inventory with possible adjustments to re-ordering processes.

  • Reports

You can decide what reports you want produced automatically or on demand to inform your short and long term planning so your JIT inventory management is realistic and sustainable.


Well planned JIT systems can be incredibly effective. However, because there is a fine balance between sufficient stock, stock shortages and stock surpluses, there are a few cautions to consider:

  • Trust in your supply chain

All your efficiency will not pay off if there is a breakdown in your supply chain such as delayed shipments. This is particularly critical if the inventory is perishable or has an imminent expiry date. Although there can never be universal guarantees, you will want to make sure there are back up plans so your operations continue.

  • Ability to use available information for monitoring operations

You and your supervisors must understand how to use the information available from the inventory software to adjust workflow, perhaps redeploying staff until the inventory is replenished, all the while keeping operations moving along.

  • Ability to use information for planning

As the business owner or part of the management team, you have to understand and analyze the reports produced by the inventory software. For example, if there is an emerging trend to increased sales of a certain product over the two quarters, you might want to adjust the authorities for purchasing inventory and review the effectiveness of your shipping procedures. You do not want your JIT inventory to run out or to overload your shipping capacity.

Benefits of JIT Inventory Management

If JIT inventory management is done well, the benefits are obvious:

  • Optimized storage space
  • Improved workflow
  • Increased efficiencies for scheduling personnel
  • Increased cost effectiveness
  • Improved customer satisfaction
  • Decreased employee frustration at lack of stock

If it is your time to organize JIT inventory management in your business, contact our IntelliTrack team. They can work with you to review your particular needs and recommend the best inventory software to support streamlining your operations. Start the discussion now.

Stratus line of products - Inventory SoftwareWhether you are finally making the move from a paper and pen or spread sheet inventory or are upgrading the inventory software installed on your servers, it is time to consider a more effective option. Check out cloud-based barcode technology. Our IntelliTrack specialists can walk you through the pros and cons for your operation.

Web-based inventory technology with cloud storage offers you several advantages. Take the time to review just some of the features and benefits so you will know what questions to ask in order to make an informed decision.

Real Time Data

Any authorized personnel can both input and access data immediately at any given time from anywhere via the internet. This means that:

  • Details of the entire inventory are always visible, including location, stock level, lot numbers, conditions, manufacturers and even users
  • Workflow can be monitored and adjusted as needed for maximum efficiency
  • Performance can be monitored with data available for reviewing the overall procedures and the work done by individuals

Cost Effective System

A web based inventory solution such as the IntelliTrack Stratus line of products saves you money in the longer term:

  • Little or no upfront capital expenditures; you can often use your existing hardware
  • Typically, expenses are paid in monthly/quarterly instalments as you are using the software
  • Minimal downtime for software installation
  • No need for expensive, regular upgrades of servers and other equipment
  • Little or no costly time away from the job for worker training
  • No need to pay for an IT specialist on staff as there is no IT infrastructure to install and maintain; system admin, backup, recovery and upgrades are all done remotely by accessible professionals

Results of Installing a Cloud Based Inventory Software System

You will immediately see the results of installing cloud based inventory software. Product such as IntelliTrack Stratus packages gives you complete control in tracking and managing your inventory so your business will experience:

  • Increased productivity

With the real time data that allows you to monitor both process and performance, you will be able to adjust the variables until you achieve optimum workflow. You will not just think there are patterns or trends in the operations, you will be able to describe them in detail and make changes accordingly.

  • Integration opportunities

A good inventory solution allows easy integration of your inventory software with back office systems such as accounting, sales, shipping and even HR scheduling. However, a cloud-based installation also makes it easy for B2B integration among shippers and receivers, increasing the overall visibility of your inventory throughout the supply chain.

  • Increased profitability

There are always ways to save money when you have accurate and complete data to help adjust the workflow and worker schedules. However, a significant benefit of cloud-based inventory software is eliminating the need to employ and supervise IT personnel. You can simply purchase the inventory software and professional services you actually need for the amount of time they are used.  Besides saving money, you can also increase revenue as you can focus on building your core business instead of spending time maintaining the current system.

Contact IntelliTrack to start the conversation about installing a cloud-based Stratus inventory solution.  Our team of specialists in inventory software will walk with you through a review of your operations and a discussion of the pros and cons of various options for tracking and managing your inventory. After you make a decision, this same IntelliTrack team will facilitate the installation, training and ongoing support of your new Stratus technology solution.

Inventory-SoftwareProduct recalls have become common for many reasons, from defective parts in autos or baby toys to the accidental distribution of expired pharmaceuticals or tainted food.  Whether you are a manufacturer, a reseller or a 3PL distributor, you want to make sure your business has the tools in place to handle any product recall. Our IntelliTrack specialists suggest you begin with reliable inventory software.

Assess Your Recall Readiness

Begin by asking yourself the following questions:

  • Do you have written policies for compliance with any FDA, USDA or other applicable regulatory agencies for distributing any hazardous or perishable product?
  • Is your product traceable through the entire supply chain?
  • Can you identify lot/serial numbers for specific parts or ingredients of other products?
  • Do you have immediate access to accurate and complete customer shipping information?
  • Do you have up to date contact information and easy access to any manufacturer or supplier of products you handle?
  • Do you have a written process in place for notifying customers directly of any recall or for ensuring that the manufacturer notifies customers to whom you shipped the recalled product?
  • Do you have a written process for accepting recalls and, if necessary, disposing of them or returning them to the manufacturer?

How to Plan for Recalls, Using an Inventory Software

Good planning will ensure a smooth response to any potential or actual recall situation. Consider the following factors:

  • Data collection for product identification

You want to be able to identify immediately any items that are subject to recall. In order to do this, you must know your inventory in detail. An inventory management package uses barcode or RFID tags that collect specific descriptors for all items. It is up to you to determine the info you require, including lot and serial numbers, manufacturers, date made, expiry date, ingredients, ordering and shipping details and any other significant detail. A centralized database allows immediate access to accurate, complete, real time information.

  • Prevention

Although you want to make sure you can track any product that has left your business, it is always better if you can prevent distribution in the first place. If you handle products with expiry dates, make sure you install inventory software that sends alerts about expiry dates so you do not ship expired product.

You can also program your software to incorporate a picking process that ensures first-in product is first-out. Such a function also helps prevent spoilage or deterioration of a product even if the actual expiry date is not due.

  • Response to Recall

Using your database, and with the help of your inventory software, you will be able to track any product you have handled using information provided by the manufacturer and/or regulatory agency. If you regularly manufacture or transship hazardous goods or pharmaceuticals, you should already have specific policies and procedures in place to ensure compliance. Even if you do not usually have recall issues, you need written policies that include designating a particular person to oversee the recall process. Make sure all policies reflect the most up to date regulations. Such policies typically include a description of your company’s role in notifying anyone downstream in the supply chain and in handling recalled product if you are the recipient.

Recalls are increasingly frequent in many industries as manufacturers seek to mitigate the consequences of consumers using defective or deficient products. IntelliTrack understands the importance of being ahead of the curve in addressing any recalls of product you handle. The IntelliTrack team can review your operations, identify the operational implications of your role in the recall process and recommend the right inventory software to prevent or manage recalls.

Inventory Software Solution for HealthcareWhether it is an acute care hospital, long term care facility or community clinic, your healthcare facility can benefit from installing an integrated inventory software solution. All too often, the focus on primary patient care neglects the tools, equipment and supplies needed to support that direct care. Such inventory includes both consumables and fixed assets.

If there is not an organized way to track and manage these items, the result is often a delay at the point of care for the patient. The result could be a scramble to locate an important piece of equipment such as the portable x-ray machine needed in the emergency department. Perhaps a machine is down for repairs so the nurse who needs it has to try to borrow one from another unit. The wound care specialist realizes the stockroom is out of specialized dressings. The list of possibilities is endless.

IntelliTrack Inc. has an easy, effective solution with it barcode or RFID technology. You decide exactly what information you want to collect about your equipment and supplies and who can retrieve it, by query, search or report. A barcode label or RFID tag is affixed to every piece of equipment or furniture and every package of supplies that comes into the facility. The label is scanned with the information transmitted for storage in a central database. Anywhere in your facility, employees who are authorized can track each item through a desktop or mobile device.

1. Improved Quality of Patient Care

There is immediate, real time information on the location, operational status, condition, and availability of equipment and supplies needed for patient care. Healthcare professionals can coordinate their schedules and the availability of equipment, resulting in timely patient care. Also, equipment can be located and moved quickly when needed unexpectedly. It might be as simple as locating an air bed to relieve a severe pressure wound or as critical as accessing a blood bag for an accident victim in emergency.

2. Increased Productivity

Healthcare workers do not have to delay testing or treatment procedures while waiting for equipment and supplies. Up to date information about the availability of these essential items allows them to make informed decisions about whether or not to wait or to move on to other work.


3. More Efficient Use of Medical Equipment

Medical equipment, such as imagers and scanners, is expensive and usually requires highly trained technicians. In order to increase the return on investment (ROI) of such equipment, it is useful to have data about usage and technician availability. Such information helps you, as an administrator, plan for maximizing equipment use. Many hospitals now operate this equipment day and night to limit patient backlog.


4. Equipment Lifecycle Management

Your healthcare facility probably has many kinds of equipment, from imaging machines and dialysis units to wheelchairs, office computers and floor cleaners. No matter how sophisticated or expensive, all these pieces of equipment eventually have to be replaced or upgraded. It is easier for you to manage the lifecycle issues with detailed information ranging from the procurement date, price and vendor to maintenance schedules, repair records and disposal plans. Depreciation information can be built into calculations.


5. Planning

With inventory software on a central database, you and your management team are able to plan more effectively as you can access:

  • Real time operational information about demand for equipment and supplies, stock levels, maintenance issues and even staff availability to use the items
  • Aggregate data that shows emerging trends; e.g. changes in demand for equipment and supplies resulting in stock surpluses or shortages
  • Equipment and furniture lifecycle info for budgeting replacement pieces


IntelliTrack can work with you to review your operations and recommend the best inventory software for your needs. Our experienced IntelliTrack specialists can design a barcode or RFID technology solution that includes their excellent software systems and reliable, state of the art hardware from trusted partners.


IntelliTrack is not completely off the shelf. We do produce standard inventory packages such as:

  • Fixed Assets for equipment and furnishing
  • Check In/Out for shared equipment and tools such as laptop computers
  • Stockroom Inventory for maintaining medical, administrative and cleaning supplies at an optimum level

However, all our inventory software can be customized so it is the right solution for your specific operations.


Contact us to start the discussions about the right inventory software solution for your healthcare service.

Inventory-SoftwareIntelliTrack Inc. is proud of the range of technology solutions it can provide to streamline your inventory management operations. Whether you run a warehouse, distribution center, hospital or emergency response service, this industry leader can provide customized software and the best hardware available for you to track and manage both your consumable inventory and fixed assets. Over its 20 years corporate history, IntelliTrack has developed partnerships with proven, reliable manufacturers of scanners, printers, mobile computers and other tools that support its excellent inventory software.

However, the IntelliTrack specialists also understand there is more to a solution than first class technology. The efficiency and cost effectiveness of any barcode or RFID solution is determined by the users at all levels of the organization. That is why the IntelliTrack team is prepared to work closely with you and your employees, from decision making about the best products through to installation, training and follow-up support services.

You probably do not want your employees to become barcode or RFID experts. However, both front line users and the management team need to be comfortable using the technology. Only then will they be able to give useful feedback and explore ways to maximize the functionalities of the system. How do you make this happen?

Front Line Users

There are few people who immediately embrace change in their routine. In order to overcome any employee resistance to using barcode or RFID technology, you might want to consider and plan for:

  • Participation in System Design

Provide as much opportunity as possible for the front line users of the technology to be involved in decision making around the design. It might be as simple as providing feedback on the ease in holding various devices or the format on a screen or as complex as critiquing the efficiency of data capture. An IntelliTrack specialist can advise you on how to involve these essential employees.

  • Ongoing Communication

Make sure all employees know the status of the process from initial consultations with IntelliTrack to the implementation schedule.

  • Training

It is usually useful to provide various modalities of training, from manuals to online instructions and group sessions. The content should include not just the “what to do” and “how to do”, but also the rationale for the procedures. If employees understand how the steps they take affect the workflow, company planning and customer satisfaction, they are more likely to have a positive attitude.

  • Opportunity for feedback

Do not just provide opportunities for feedback after implementation. Actively solicit employee comments and suggestions. Show that you take their input seriously.

  • Ongoing support

Make sure you have ongoing technical support that is available at all times the employees are working. This is especially important at the beginning of implementation and for new employees.

Management Team

Anyone on the leadership team, from front line supervisors to managers responsible for departments such as IT, finances, HR and purchasing, needs to be involved in the process of planning for and implementing barcoding or RFID solutions. The primary factors are the same as those of the front line users; the scope is usually larger and more integrated:

  • Participation in System Design

Whether your business is one small warehouse, a large hospital or a multi-site distribution operation, you will want a technology design that coordinates and integrates all the data capture. To achieve successful integration, you need to involve the key personnel for each function from the beginning. Their decisions are not just around devices and software, but also identifying the interfaces of the functionalities and the kinds of reports that are needed for monitoring and planning operations. If there is already a larger ERP system in place, this new technology might be incorporated easily into it. The people actually using the systems are the ones to provide input into the design.

  • Training

Not everyone needs the same kind of training but everyone who will use any part of the new technology has to at least understand the basic process and the information that can be entered and accessed. Again, it is important that everyone understand the rationale for the overall barcoding system and for the way it works to everyone’s advantage.

  • Opportunity for Feedback

Feedback from the management team is important to the overall success of a barcoding or RFID solution. These are the people who will see the more strategic impact such as trends in increased customer satisfaction, decreased employee turnover and increased profitability. When they make suggestions about changes, they deserve to be taken seriously.

Installing an effective barcoding solution depends on much more than state of the art technology. IntelliTrack certainly can provide you with the best in customized software and hardware. However, they are also prepared to spend the time with you to develop a solid implementation plan that involves all company stakeholders. With IntelliTrack expertise and your employees’ active involvement, your barcode or RFID solution is sure to be successful.