IntelliTrack Inc. is proud of the range of technology solutions it can provide to streamline your inventory management operations. Whether you run a warehouse, distribution center, hospital or emergency response service, this industry leader can provide customized software and the best hardware available for you to track and manage both your consumable inventory and fixed assets. Over its 20 years corporate history, IntelliTrack has developed partnerships with proven, reliable manufacturers of scanners, printers, mobile computers and other tools that support its excellent inventory software.
However, the IntelliTrack specialists also understand there is more to a solution than first class technology. The efficiency and cost effectiveness of any barcode or RFID solution is determined by the users at all levels of the organization. That is why the IntelliTrack team is prepared to work closely with you and your employees, from decision making about the best products through to installation, training and follow-up support services.
You probably do not want your employees to become barcode or RFID experts. However, both front line users and the management team need to be comfortable using the technology. Only then will they be able to give useful feedback and explore ways to maximize the functionalities of the system. How do you make this happen?
Front Line Users
There are few people who immediately embrace change in their routine. In order to overcome any employee resistance to using barcode or RFID technology, you might want to consider and plan for:
Participation in System Design
Provide as much opportunity as possible for the front line users of the technology to be involved in decision making around the design. It might be as simple as providing feedback on the ease in holding various devices or the format on a screen or as complex as critiquing the efficiency of data capture. An IntelliTrack specialist can advise you on how to involve these essential employees.
Make sure all employees know the status of the process from initial consultations with IntelliTrack to the implementation schedule.
It is usually useful to provide various modalities of training, from manuals to online instructions and group sessions. The content should include not just the “what to do” and “how to do”, but also the rationale for the procedures. If employees understand how the steps they take affect the workflow, company planning and customer satisfaction, they are more likely to have a positive attitude.
Do not just provide opportunities for feedback after implementation. Actively solicit employee comments and suggestions. Show that you take their input seriously.
Make sure you have ongoing technical support that is available at all times the employees are working. This is especially important at the beginning of implementation and for new employees.
Anyone on the leadership team, from front line supervisors to managers responsible for departments such as IT, finances, HR and purchasing, needs to be involved in the process of planning for and implementing barcoding or RFID solutions. The primary factors are the same as those of the front line users; the scope is usually larger and more integrated:
Participation in System Design
Whether your business is one small warehouse, a large hospital or a multi-site distribution operation, you will want a technology design that coordinates and integrates all the data capture. To achieve successful integration, you need to involve the key personnel for each function from the beginning. Their decisions are not just around devices and software, but also identifying the interfaces of the functionalities and the kinds of reports that are needed for monitoring and planning operations. If there is already a larger ERP system in place, this new technology might be incorporated easily into it. The people actually using the systems are the ones to provide input into the design.
Not everyone needs the same kind of training but everyone who will use any part of the new technology has to at least understand the basic process and the information that can be entered and accessed. Again, it is important that everyone understand the rationale for the overall barcoding system and for the way it works to everyone’s advantage.
Feedback from the management team is important to the overall success of a barcoding or RFID solution. These are the people who will see the more strategic impact such as trends in increased customer satisfaction, decreased employee turnover and increased profitability. When they make suggestions about changes, they deserve to be taken seriously.
Installing an effective barcoding solution depends on much more than state of the art technology. IntelliTrack certainly can provide you with the best in customized software and hardware. However, they are also prepared to spend the time with you to develop a solid implementation plan that involves all company stakeholders. With IntelliTrack expertise and your employees’ active involvement, your barcode or RFID solution is sure to be successful.