Employment Opportunities

Technical Support Specialist

IntelliTrack, Inc. is a manufacturer of barcode-based, data collection and mobile productivity software applications for business customers. Our solutions integrate mobile data collection terminals running Windows CE, Pocket PC, and Palm OS to create both batch and real-time data management and tracking applications. Our product line includes IntelliTrack WMS (warehouse management system) as well as modules for fixed assets, stockroom, check in-out, and physical inventory. Based in Hunt Valley, Maryland, IntelliTrack sells its products throughout North America, Europe, and Asia Pacific. More than 12,000 copies of IntelliTrack have been sold worldwide.

Attributes

IntelliTrack is looking for an energetic customer service professional who enjoys helping people and solving problems. The candidate must be:

  • An excellent listener and diagnostician,
  • Patient,
  • A Self-motivated “detective” or able to seek out information and answers when not readily available,
  • Willing to go above and beyond to satisfy and help customers while following company procedure,
  • Able to explain concepts and technical information to unskilled computer users,
  • Able to apply their own methods of organizing information for their own use and retrieval and to work successfully in an unstructured environment,
  • And able to work with a team

Duties and Responsibilities

The candidate in this position will:

  • Provide technical telephone support for our customers. Focus areas include technical phone support; call logging, documentation of incidents and incident resolution.
  • Provide detailed and comprehensive documentation in a support database.
  • Handle advanced technical support issues
  • Ensure proper escalation of incidents
  • Research, analyze and implement procedures for tracking issues as well as resolution of escalated incidents
  • Support Quality Assurance on product releases
  • Assist  sales team with conference calls and web-based sales demos.
  • Provide training to end users on all products.

Requirements

The candidate must have experience with Microsoft Access and SQL databases, excellent verbal and written communication skills, a college degree and technical customer service experience.

Please email your cover letter, salary history and resume to and reference 0506_TSS.

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