Employment Opportunities

Technical Support Specialist

Attributes

IntelliTrack is looking for an energetic customer service professional who enjoys helping people and solving problems. The candidate must be:

• An excellent listener and diagnostician,
• Patient,
• A Self-motivated “detective” or able to seek out information and answers when not readily available,
• Willing to go above and beyond to satisfy and help customers while following company procedure,
• Able to explain concepts and technical information to unskilled computer users,
• Able to apply their own methods of organizing information for their own use and retrieval and to work successfully in an unstructured environment.
• And able to work with a team

Duties and Responsibilities

The candidate in this position will:

• Provide technical telephone support for our customers. Focus areas include technical phone support; call logging, documentation of incidents and incident resolution.
• Provide detailed and comprehensive documentation in a support database.
• Handle advanced technical support issues
• Ensure proper escalation of incidents
• Research, analyze and implement procedures for tracking issues as well as resolution of escalated incidents
• Support Quality Assurance on product releases
• Assist  sales team with conference calls and web-based sales demos.
• Provide training to end users on all products.

Requirements

The candidate must have experience with Microsoft Access and SQL databases, excellent verbal and written communication skills, a college degree and technical customer service experience.

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