Diakon Increases Customer Service Over 60%
Diakon Lutheran Social Ministries,
is a leading provider of senior living accommodations and social services— based in
Maryland, Delaware and Pennsylvania. Diakon Kathryn's Kloset, a division of the social ministry,
acts as a conduit for corporate gift–in–kind donations by connecting multiple corporate partners
with organizations serving those most in need locally, nationally and internationally.
The standalone 50,000 square foot warehouse, located in Maryland, currently employs
four people.
Business Challenge
Diakon Kathryn’s Kloset spends much of its time tracking donations.
Donations from
150–200,000 organizations were tracked manually for 15 years.
This meant the number of organizations the warehouse could serve was limited because of the
amount of time it took to create accounting reports.
The Solution
Wade Brown, representative of Diakon Kathryn’s Kloset, says
“I actually discovered IntelliTrack through a family member who
works with computers;
he helped me
research warehousing applications and
found [IntelliTrack’s] to be the best fit.”
While other systems tried to force them to purchase features they didn’t need,
IntelliTrack helped them build a package fit for their budget and requirements.
Diakon now uses IntelliTrack WMS (Warehouse Management System) to track donations and
generate instant reports. They are able to easily determine what’s on hand and what is
going out using bar code labels, reports and packing lists. “It’s a very good tool,” says Brown.
And what a relief; no longer does Diakon need to manually load data into their computers.
Instead, the job is done in a matter of minutes!
The Bottom Line
Before using IntelliTrack software, Diakon spent hours tracking its data.
Once their operations were running more smoothly and quickly after the software install,
Diakon saw immediate gains. Previously limited to about 200,000 clients, Diakon is now able to service
over half a million organizations,
with 507,000 served in the first six months of 2010.
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